For EAP & Workplace Benefits

Strengthen your care offering with real-time crisis support.

ThroughLine helps mental health benefit providers and employee assistance programs embed verified helpline access and guided crisis support into their product — with zero lift from your team.

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Trusted by the world’s leading platforms and providers

Modern workforces expect more. Crisis support is now table stakes.

Employee needs are growing more complex, and the gaps in traditional EAP coverage are becoming harder to ignore. From high-acuity issues to global reach and compliance demands, providers are under pressure to deliver comprehensive crisis support without overextending their teams.

Limited coverage for high-acuity issues

Global clients, but incomplete service reach

Members bounce between EAP, HR, and external sites

Pressure to cover suicide, domestic violence, trauma, abuse

A plug-and-play layer of trusted crisis support.

ThroughLine equips your platform with verified global crisis resources and a guided conversational experience, so you can confidently support members in distress and offer a seamless path to help, no matter where they are.

Crisis support, wherever your members are

Access 1,500+ verified helplines across 170+ countries — covering suicide, sexual assault, substance use, domestic violence, and more.

Covers 24 topics and all major demographics

Vetted and verified helplines, maintained daily

Inclusive coverage across age, gender, and identity

Available via embeddable widget, web app, or API

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FirstStep – AI Conversational Guide

A safe, guided way to ask for help

ThroughLine’s conversational guide helps members unpack what they’re going through and gently guides them to the right support — counselors, coaches, self-help resources, helplines, or clinical escalation.

Capture context through natural conversation

Help members feel heard and supported — not redirected

Increase connections to support resources in critical moments

Offer first-line support that feels like part of your product

Works with your existing systems

REST API

Webhooks

Database

CRM/CMS

Documents

MCP

Confidential care you can trust.

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Privacy protected

We protect user privacy and can ensure anonymous access.

Safe and reliable connections

Every referral is to a vetted provider, ensuring people can access the support they need.

Expert led

Built by clinicians and crisis support experts.

Expand your offering — without expanding your team

ThroughLine empowers mental health benefit providers to deliver seamless, 24/7 crisis support without adding headcount. Expand coverage, strengthen client relationships, and make sure every member gets the help they need – anytime, anywhere.

Offer 24/7 global crisis support with no extra headcount

Provide around-the-clock access to crisis services without stretching your existing teams.

Expand your market with multi-region coverage

Reach users across multiple regions with consistent, high-quality support.

Boost client retention by becoming an all-in-one provider

Deliver a complete support experience that strengthens client loyalty and satisfaction.

Ensure users in distress never go without support

Seamlessly route people to the right help, preventing gaps in care and reducing risk.

Flexible deployment options, tailored to your service.

Choose the integration that fits your solution best.

Widget

Drop into your existing product or mobile app.

Crisis support app interface showing options for United States with buttons for calling 911 and the 988 Suicide & Crisis Lifeline, available 24/7 with counselors and volunteers.

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Web App

Hosted standalone experience, branded for your company.

Mobile screen showing confidential free mental health support with options for online chat, text, or phone and a dropdown to select country.

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FirstStep AI

Intelligent care navigation and interactive guidance through clinically-designed conversational AI.

API

Power in-app support flows with our verified helpline data.

Mobile screen showing ThroughLine API documentation for the /countries endpoint listing available helplines with authentication and response details.

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ThroughLine has been absolutely invaluable for our organization. As a small team, we simply didn’t have the capacity to provide reliable links to helplines ourselves, but through their tool, visitors to our website can quickly and confidently access verified support.”

Katherine Thomson

Head of Marketing & Campaigns

Having a partner instead of just a vendor has been transformative. The ThroughLine team is mission-aligned, collaborative, and genuinely invested in building the best resources for our users.”

Lucia Stacey Harris

Director of Member Protection

ThroughLine has been an incredible partner. They have helped us scale quickly and connect vulnerable users with the right support. Their team is professional, thoughtful, and highly knowledgeable. We’re proud of the impact this work has, reaching people and providing help when it matters most.”

Kia Wahl

Head of Product Partnerships

Make your platform the place employees turn to, even in crisis.

ThroughLine helps you meet duty-of-care expectations, expand your value to clients, and provide better support — globally and at scale.

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Talk to our team

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