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Connect users to free mental health
crisis support in 100+ countries

Powered by the world’s largest verified network of crisis hotlines and helplines, ThroughLine makes it easy for Trust & Safety teams and online communities to measurably support any user struggling with suicide, self-harm, domestic violence and more, while staying true to your brand.

Your product

User experiences a mental health crisis
Screenshot of the findahelpline widget showing a country selector and information panel

Helpline support in

United States
South Africa
100+ more countries

Global coverage

Verified helplines in 100+ countries

Build brand affinity

Take our product and make it look like your own

Measurable impact

Get real-time insights on users accessing help

Free helpline support,
for every user

The largest, most reliable network of verified helplines in the world

When a user in your community contacts crisis support, you need to feel confident that help is on the other side – not a dial tone. Yet, helpline websites are littered with inactive phone numbers and broken links, putting your community further at risk. On some commonly used websites, 50% of the information is out-of-date.

We are the only service to vet every single service we include, as well as verify their information through working with the service directly. Our verified helpline network is over 1,000 services strong, so you can rest knowing your users are in safe hands, wherever they may be.

No barriers, free for all

Real-time human support

Confidential & anonymous


Screenshot of the througline unbranded helpline widget

ThroughLine Widget

For websites and safety centers

  • Mobile-responsive
  • Loads the user’s country by default
  • Updates in real-time
  • Use your branding and styles
  • Measure your impact with your own dashboard
Learn more
Screenshot of the unbranded throughline web app offering

ThroughLine Web App

For signposting and in-product referrals

  • Easy to use search experience
  • Available on your domain or ours
  • Use your branding and styles
  • Measure your impact with your own dashboard
Demo the web app
Screenshot of an example api schema for how to access throughline data

ThroughLine API

For custom integrations

  • Leverage the power of our dataset and intelligent ranking
  • Seamlessly integrate with your user experience
  • Provide your own filtering experience based on location and topic information
  • Fully customizable

Connect your online community to the right support

When a person is experiencing an emotional crisis, they need easy access to the service that's the best fit for them – otherwise they're unlikely to make the bold decision to access support.

We list helplines across 23 topics, 13 specialties and three contact methods (phone, text and online chat).

Through our direct relationship with helplines, every service is labelled by over 60 data points, enabling advanced filtering and helping users connect with the most appropriate service for them, right at their time of need.


Abuse & domestic violence
Dementia & Alzheimers
Eating & body image
Gender & sexual identity
Grief & loss
Physical illness
Pregnancy & abortion
School & work
Sexual abuse
Substance use
Supporting others
Trauma & PTSD


Deaf & HOH
Indigenous support

Private and confidential, always

People need to feel safe to access help.

That’s why we never collect the personally identifiable information of users.

People can feel confident to access help securely and anonymously – and you can feel safe knowing that user's data stays in their hands.

Why helplines for your online community?

Helplines, also known as hotlines or crisis call centres, provide immediate, emotional support by text (sms), online chat (instant message) or voice call.

Helplines have been found to measurably reduce suicidal ideation in those contacting them (King et al., 2003; Gould et al., 2007; Tyson et al., 2016).

They are a free and accessible way to get immediate help with distressing feelings, thoughts of suicide, abusive situations, depression or grief.

Helpline referrals are an essential approach for suicide prevention and crisis support, recommended by the World Health Organization and used by major internet platforms, globally.

Start supporting your community today

Deploy suicide prevention support for your global online community in days, not months.

Contact us