When a user in your community contacts crisis support, you need to feel confident that help is on the other side – not a dial tone. Yet, helpline websites are littered with inactive phone numbers and broken links, putting your community further at risk. On some commonly used websites, 50% of the information is out-of-date.
We are the only service to vet every single service we include, as well as verify their information through working with the service directly. Our verified helpline network is over 1,000 services strong, so you can rest knowing your users are in safe hands, wherever they may be.
For websites and safety centers
For signposting and in-product referrals
For custom integrations
When a person is experiencing an emotional crisis, they need easy access to the service that's the best fit for them – otherwise they're unlikely to make the bold decision to access support.
We list helplines across 23 topics, 13 specialties and three contact methods (phone, text and online chat).
Through our direct relationship with helplines, every service is labelled by over 60 data points, enabling advanced filtering and helping users connect with the most appropriate service for them, right at their time of need.
People need to feel safe to access help.
That’s why we never collect the personally identifiable information of users.
People can feel confident to access help securely and anonymously – and you can feel safe knowing that user's data stays in their hands.
Helplines, also known as hotlines or crisis call centres, provide immediate, emotional support by text (sms), online chat (instant message) or voice call.
Helplines have been found to measurably reduce suicidal ideation in those contacting them (King et al., 2003; Gould et al., 2007; Tyson et al., 2016).
They are a free and accessible way to get immediate help with distressing feelings, thoughts of suicide, abusive situations, depression or grief.
Helpline referrals are an essential approach for suicide prevention and crisis support, recommended by the World Health Organization and used by major internet platforms, globally.
Deploy suicide prevention support for your global online community in days, not months.