When your community accesses support, you need to feel confident that help is on the other side – not a dial tone. Not only do we vet every single service we include, we also verify their information through working with the service directly.
Our verified helpline network is now over 1,300 services strong – the largest in the world – so you can rest knowing your users are in safe hands, wherever they may be.
Ideal for websites and safety centers
Ideal for bespoke integrations
When you're experiencing an emotional crisis, you need the service that's the best fit for you.
Through our direct relationship with helplines, every service is labelled by over 60 data points, enabling advanced filtering and helping users connect with the most appropriate service for them, right at their time of need.
People need to feel safe to access help.
That’s why we never collect the personally identifiable information of ThroughLine users.
People can feel confident to access help securely and anonymously.
Helplines, also known as hotlines or crisis call centres, provide immediate, emotional support by text (sms), online chat (instant message) or voice call.
Helplines have been found to measurably reduce suicidal ideation in those contacting them (King et al., 2003; Gould et al., 2007; Tyson et al., 2016).
They are a free and accessible way to get immediate help with distressing feelings, thoughts of suicide, abusive situations, depression or grief.
Helpline referrals are an essential approach for suicide prevention and crisis support, recommended by the World Health Organization and used by major internet platforms, globally.