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For Community & Public Services

Lighten the load. Get people the right care. Scale your impact.

ThroughLine is the care navigation infrastructure that helps community and public services extend access, reduce pressure on frontline teams, and ensure people in distress get the right help and information — fast.

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Trusted by the world’s leading platforms and providers

People are reaching out. Systems can’t keep up.

The demand for help is outpacing the capacity to deliver it. Frontline teams are stretched thin, resources are being burned helping people who could be better served elsewhere, and too many people fall through the cracks before getting the support they need.

Costly and underfunded frontline teams

People giving up before they get help

Long wait times for human support services

Frequent help-seekers limit ability to support high-risk cases

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A more scalable, accessible way to get people the right care.

ThroughLine provides the infrastructure to understand need, respond appropriately, and ensure no one falls through the cracks – from guided self-help to urgent escalation.

FirstStep – AI Conversational Guide

AI care navigation, built for people in distress

Help people feel heard, and direct them to the most appropriate support, through a guided conversation flow that adapts to their needs.

Capture context through natural conversation

Route high-risk or urgent needs to the right human

De-escalate safely when appropriate

Extend access globally with verified crisis resources

Works with your existing systems

REST API

Webhooks

Database

CRM/CMS

Documents

MCP

Trusted, secure, and built for community & public services.

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Privacy protected

We protect user privacy and can ensure anonymous access.

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Auditable by design

Full transparency on every step – from spotting risks to routing support.

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Expert led

Built by clinicians and crisis support experts.

More people helped, faster.

ThroughLine helps community & public services do more with limited resources—guiding people to the right support faster, reducing strain on frontline teams, and turning every interaction into insights that strengthen your care.

Guide more people to the right support

Match individuals with the most relevant services and resources, reducing drop-offs and improving outcomes.

Get people to support faster

Streamline intake so people spend less time waiting and more time receiving the help they need.

Reduce burden on frontline teams

Free your team to focus on the people who need them most.

Spot emerging needs early

Monitor population-level trends to shape programs, policies and resource allocation.

Quick to deploy, simple to maintain.

Flexible options that can be tailored to your organization.

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Drop into your existing product or mobile app.

Crisis support app interface showing options for United States with buttons for calling 911 and the 988 Suicide & Crisis Lifeline, available 24/7 with counselors and volunteers.Illustration of a winding path surrounded by dense green foliage and plants.

Web App

Hosted standalone experience, branded for your company.

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FirstStep AI

Intelligent care navigation and interactive guidance through clinically-designed conversational AI.

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API

Power in-app support flows with our verified helpline data.

Mobile screen showing ThroughLine API documentation for the /countries endpoint listing available helplines with authentication and response details.Illustration of various green and beige fern leaves overlapping on a transparent background.

ThroughLine has been absolutely invaluable for our organization. As a small team, we simply didn’t have the capacity to provide reliable links to helplines ourselves, but through their tool, visitors to our website can quickly and confidently access verified support.”

Katherine Thomson

Head of Marketing & Campaigns

Having a partner instead of just a vendor has been transformative. The ThroughLine team is mission-aligned, collaborative, and genuinely invested in building the best resources for our users.”

Lucia Stacey Harris

Director of Member Protection

ThroughLine has been an incredible partner. They have helped us scale quickly and connect vulnerable users with the right support. Their team is professional, thoughtful, and highly knowledgeable. We’re proud of the impact this work has, reaching people and providing help when it matters most.”

Kia Wahl

Head of Product Partnerships

Extend your care, without overextending your team.

ThroughLine helps community & public services scale support, reduce cost, and respond to need with empathy and efficiency.

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